Welcome to Australia Care Connect. By accessing our website or engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. About Us
Australia Care Connect provides NDIS and Aged Care support services throughout Australia. Our services are delivered in accordance with applicable Australian laws, regulations, industry standards, and funding requirements.
2. Acceptance of Terms
By accessing our website, contacting us, or using our services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
3. Services
Australia Care Connect provides a range of support services, which may include:
NDIS Support Services
Aged Care Services
Personal Care
Domestic Assistance
Community Access & Social Support
Transport Assistance
Respite Care
Support Coordination
Other related support services
The availability of services may vary depending on location, participant eligibility, funding arrangements, and staffing availability.
4. Service Agreements
Certain services may require a separate Service Agreement outlining the scope of support, fees, responsibilities, cancellation terms, and other specific conditions.
Where a Service Agreement exists, it will take precedence over these general Terms and Conditions to the extent of any inconsistency.
5. Participant Responsibilities
Clients and participants agree to:
Provide accurate and up-to-date information.
Treat staff, contractors, and representatives with respect.
Maintain a safe environment for service delivery.
Inform us of any changes to circumstances that may affect services.
Comply with applicable funding and program requirements.
6. Fees and Payments
Where applicable:
Fees will be discussed and agreed upon before services commence.
NDIS-funded services will be charged in accordance with applicable NDIS Pricing Arrangements and Price Limits.
Private fees and charges must be paid within the agreed payment terms.
Outstanding payments may result in service suspension where permitted by law.
7. Cancellations and Changes
Participants should provide reasonable notice if they need to cancel or reschedule a service.
Cancellation charges may apply in accordance with:
NDIS guidelines
Aged Care requirements
Service Agreements
Applicable funding arrangements
8. Privacy and Confidentiality
Australia Care Connect respects your privacy and handles personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
We take reasonable steps to ensure personal and sensitive information remains secure and confidential.
9. Website Use
When using our website, you agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to systems or data.
Introduce viruses, malware, or harmful content.
Copy, reproduce, or distribute website content without permission.
We reserve the right to restrict or terminate access to our website where misuse occurs.
10. Intellectual Property
All website content, including text, graphics, logos, images, branding, and design elements, is owned by or licensed to Australia Care Connect and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, or distributed without prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law, Australia Care Connect will not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.
Nothing in these Terms excludes rights or remedies that cannot be excluded under Australian Consumer Law or other applicable legislation.
12. Third-Party Links
Our website may contain links to third-party websites for convenience and information purposes.
Australia Care Connect does not control, endorse, or accept responsibility for the content, privacy practices, or availability of third-party websites.
13. Changes to Services and Terms
We reserve the right to modify, suspend, or discontinue services and to update these Terms and Conditions at any time.
Any updates will become effective once published on our website.
14. Complaints and Feedback
We welcome feedback and are committed to resolving concerns fairly and promptly.
If you have a complaint regarding our services, please contact us using the details below.
15. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of our website or services will be subject to the jurisdiction of the relevant Australian courts.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Australia Care Connect
Phone: 0431 619 450 Email: info@australiacareconnect.com.au Address: 102/ 55 Phillips street West lakes 5021
We are committed to providing safe, reliable, and person-centred support while maintaining the highest standards of professionalism and care.
