Privacy Policy

At Australia Care Connect, we are committed to protecting your privacy and handling your personal information in a secure, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Australia Care Connect provides NDIS and Aged Care support services across Australia. We are committed to respecting the privacy, dignity, and confidentiality of our participants, clients, families, representatives, employees, and website visitors.

2. Information We Collect

We may collect personal and sensitive information including:

• Full name
• Date of birth
• Residential address
• Phone number and email address
• Emergency contact details
• NDIS participant information
• Health and medical information
• Care plans and support requirements
• Government identification details where required
• Payment and billing information
• Employment-related information (for staff and contractors)

3. How We Collect Information

We collect information when you:

• Contact us by phone, email, or through our website
• Request information about our services
• Apply for services
• Complete intake or assessment forms
• Participate in support programs
• Apply for employment with us
• Interact with our website and online services

We may also receive information from family members, guardians, healthcare professionals, support coordinators, government agencies, or other authorised representatives with your consent.

4. Why We Collect Your Information

We collect and use personal information to:

• Deliver NDIS and Aged Care services
• Develop and manage support plans
• Communicate with clients and representatives
• Process referrals and service requests
• Meet legal and regulatory obligations
• Manage billing and payments
• Improve our services and customer experience
• Recruit and manage employees and contractors

5. Disclosure of Personal Information

We may disclose your information to:

• Government agencies
• NDIS-related organisations
• Healthcare professionals
• Support coordinators
• Service providers and contractors
• Legal, regulatory, or compliance authorities
• Other parties where you have provided consent

We will only share information where necessary to provide services, comply with legal requirements, or where authorised by you.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure electronic record systems
• Password-protected databases
• Staff confidentiality obligations
• Restricted access controls
• Secure document storage and disposal procedures

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided below.

8. Website and Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

9. Marketing Communications

We may occasionally send information about our services, updates, or community programs. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

10. Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, services, or business practices. The latest version will always be available on our website.

12. Contact Us

Australia Care Connect

Phone: 0431 619 450
Email: info@australiacareconnect.com.au
Address: 102/ 55 Phillips street West lakes 5021

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us and we will be happy to assist.